All sales are final. Due to the specialized nature of these products, no returns or refunds will be allowed.
EZ2C and My First Diamond Paintings use only images that are either considered public domain or that we have paid for the commercial use license.
Custom requests must be pre-approved by the company owner before any images will be given consideration, and we retain the right to refuse any material that we may find objectionable for any reason. Any unsolicited images sent prior via email or messages will automatically be deleted prior unopened. Should a custom order be accepted and approved, an automatic $100 non-refundable set up fee will be charged with payment required prior to any design and development.
All orders are produced only after products are ordered and payment has cleared. Our goal is to post your order within 5 business days, after which time tracking information will be sent to you. Any unforeseen delays will be promptly communicated to you and an offer of a full refund given if the delay proves inconvenient for you.
Shipping will be via USPS Ground Advantage due to the oversized natured of the packaging required for the low-vision diamond painting canvases and stones. Tracking numbers will be provided for all orders. Once the order is tendered to the USPS, we have no control over delivery dates or transit time, delays, lost packages, or mis-deliveries. Any problems with the USPS will be deemed your responsibility to remedy or track.
Canvases will be covered in either poured glue commonly found on traditional diamond painting canvases or with sheet adhesive. We make no claims regarding adhesive components or potential allergens from whichever method is used, and will be held harmless in the event of any type of allergic reaction.
Resin stones included in the kits are 4mm. Although significantly larger than the 2mm size found in traditional diamond painting kits, they are still relatively small. They are also brightly colored to aid in visibility. However this combination may be attractive to children or pets. We are therefore to be held harmless from any accidental ingestion or other unintended use and/or placement of resin stones should they be used other than for their specific diamond painting purpose.
Completing the order process will provide acknowledgment that you understand and consent to all policies and procedures.